Refund policy

 

Refund and Exchange Policy
Last Updated: 1-06-2025

Thank you for shopping at Ideal Solar Store. At Ideal Solar, we are committed to delivering a seamless and satisfying shopping experience to our customers across Pakistan. Your satisfaction is our priority. If for any reason you're not completely happy with your purchase, please review our return and exchange policy below.

1. Returns and Refunds for Non-Faulty Products

We offer a 7-day return policy for non-faulty, unused products, subject to a 10% restocking fee. If the product is in original condition and you are not satisfied with your purchase, you may request a return within 7 days of delivery.

Eligibility Conditions:

  • Product must be unused and in its original condition.

  • Product must be in its original, undamaged packaging.

  • All accessories, manuals, tags, and documentation must be included.

2. Return Process

To initiate a return:

  1. Contact our Customer Support at
    Email: idealsolar8@gmail.com
    Phone/WhatsApp: +92 315 4286666

  2. Share your order number, reason for return, and a short video showing the product’s current condition.

  3. Our team will review your request and provide a Return Authorization Number along with step-by-step instructions.

  4. Repack the item securely using original packaging and send it as instructed.

3. Refund Process

Once your returned product is received and approved:

  • If paid via JazzCash, Easypaisa, or Bank Transfer: Refund will be processed to the same account within 7 business days.

  • If paid via Cash on Delivery (COD): Refund will be processed via bank transfer or a mutually agreed method.

4. Return Shipping

Return shipping costs are the customer's responsibility unless:

  • The product was damaged or defective on arrival.

  • The wrong item was shipped due to our error.

We recommend using a trusted courier service. Complete return instructions will be provided by our support team.

5. Refund Exceptions

Products that cannot be returned or refunded include:

  • Customized or personalized items

  • Perishable goods

  • Items marked as “non-returnable”

  • Products not returned in their original condition

6. Faulty or Damaged Products

If your item arrives damaged or defective, contact us within 7 days of delivery. We will arrange for a replacement or full refund, based on your preference and stock availability.

Please share clear photos or videos showing the damage when making your claim.

7. Contact Us

For any return or refund-related inquiries:

📧 Email: idealsolar8@gmail.com
📞 Phone/WhatsApp: +92 315 4286666

We may update this policy to reflect changes in legal requirements or service improvements. Please check this page regularly for any updates.

Thank you for choosing Ideal Solar Store – Your Trusted Solar Partner in Pakistan.